FAQ
Frequently asked questions
First we want you to know we are here to help. Don’t hesitate to call if you have any questions. We are happy to answer them. We can also make sure you have everything you need for what you are trying to accomplish and make suggestions for small to large events.
Q) How far out should I reserve or can I reserve last minute?
A) We will always try to accommodate any order. The farther out you reserve, the better chance you have to secure the unit you desire. With our large inventory, we usually run out of delivery slots before units. Holidays like July 4th can fill up fast. The larger the event, the more important it is you book far out.
Q) Do I need to put a deposit down?
A) We take a $50 deposit on residential rentals. This goes towards your balance. For Church, Schools, Corporate and City Events no deposit is needed.
What is included in the price of a Unit?
A) If you are in our delivery range, the price includes delivery, set up, tear down and basic cleaning. We try to make sure there are no surprises when it comes to prices. On a standard rental the only thing we add on is sales tax.
Q) How do I pay?
A) We accept Cash, Checks (Schools, Corporates or Churches only) or all Major Credit Cards for payment. For Church, Schools, Corporate and City Events that need to be invoiced, we will do that when you make your reservation. Unless arraignments have been made in writing, full payment is due at delivery.
Q) What if the weather turns bad?
A) Our Weather Policy – We will allow you to cancel on the day of your event, prior to delivery, due to inclement weather at no charge and a full refund of your deposit. We will call the night before of to discuss the weather. If you need to cancel, there is no problem. For occasional or scattered showers, we can still set up if you ask. Units get wet sometimes which does not hurt them. Our biggest concern is wind speed. All units should be completely shut down if wind speeds reach 20mph. Refunds may not be granted on a $50 deposit on tables, chairs, or individual concession orders with product.
Q) Why do you ask about an irrigation system?
A) We prefer to stake down 18 inches. For Underground utility lines/devices (included but not limited to: electrical, plumbing, sprinkler, etc.), it is lessee's responsibility to tell Rental company where inflatable is to be set up and have any underground utility lines marked prior too. We stake down 18 inches.
Q) What are the electrical requirements?
A) Most units use one 1.5 or 2.0 horsepower fan that works great on a regular outside household outlet (120 volt, preferably a “GFI” outlet). Each fan should always be on separate circuits. If you rent a deluxe unit or multiple units, you should consider renting a generator with it. We are happy to help with these decisions if you have questions. Just contact us. We provide our own drop cords when the fan cord is too far away to reach. For best results a unit should be with in 100 feet of an electrical outlet.
Q) How long is our rental and when will you deliver?
A) We don’t actually time our residential rentals (technically 8 hours) During the Fall/Winter Season when possible for Saturday parties we deliver the day before and pick up the morning after (Fall/Winter Only) unless our Friday schedule has been filled. There is no extra charge for this (Fall/Winter Only). We ask when your event time starts and our goal is to be there and gone well before your guest arrive and if the unit is safe, we just pick up at our convenience the next day. During Spring and Summer, we charge a small fee of $35 over night fee and $75 for extra day. For large events we will contact you days before to set an exact time that allows us to meet your goals. We just want you to know that we want to work with you anyway possible to make your event a success. For units that are set up in parks, churches, or venues with specific schedule we can arrive shortly before and after your event.
Q) What should I do to prepare for my rental?
A) Here are a few things to insure your rental goes smoothly.
1) Please make sure the address, times and phone number for your event are all correct and that if any changes have been made, that we have been informed.
2) Correct phone numbers, for someone that is able to answer are especially important on the day of your event as we reach out about deliveries and times.
3) Please inform our staff before set up if there is any irrigation system buried in the yard.
Please have buried power or gas lines marked. If we are setting up on grass, we prefer to stake down 18 inches. If we have to weigh down an unit we need to know so we can load the weight before delivery.
4) If your event area has any unusually obstacles, Large Hills, Stairs, overhead power, narrow gates, long distance from truck access please make us aware at booking. Some sets that are extremely challenging could incur additional charges or need additional equipment.
5) Please make sure your yard is prepared before delivery. Rocks, sticks, sharp objects should already be removed from set up area. If you have animals please make sure there is no feces in the set up area.
6) At delivery, please make sure there is someone over 18 years of age willing to sign the rental contract and has payment of the full balance by cash, check or credit card.
7) At delivery our staff will instruct you or your representative on proper use of the equipment. Examples how to properly raise and lower your inflatable units. Please make sure this person has time to give us their full attention to be instructed.
8) Things we will need to know; Where would you prefer the unit to be set up. These units are quite heavy once rolled out, so please make sure the person with the final decision is instructing us where to set, so we don't have to move the units once they are rolled out.
We will also need to know the location of the nearest electrical outlet and water hose hook up if you are renting a water slide.
9) Please keep in mind a truck may have as many as ten deliveries scheduled for the day.
We go through great efforts to keep trucks on time. We go through great efforts to communicate about arrival for set up times. If a customer is not present at the agreed upon set up time and a truck has to wait, that could put multiple deliveries for the day behind schedule. Please be mindful of this as we decide together about set up times.
10) Ultimately we just want to make our customers happy. 99.999% of our rentals go very well. The things we listed above are things we have noticed over many years of service that could cause a complication. This is our attempt to eliminate those Barriers to bring the best service possible.